Organizational culture is the shared values and norms of the employees in how they will behaveinside and outside of the organization. (1)Organizational culture is determined by what the organizationand management expects from theiremployees in regards to those set values and behaviors and the outcome of thoseexpectations. Through employee interaction, observation, training and special events such as team buildingoutings, the culture of an organization is formed.
(2) There are two dimensions of culture in an organization, those dimensions are; (weak/strong) and (positive and negative). When the values across the organization are clear so that everyone in theorganization understands; strongcultures will exist. If the values and behaviorare closely related, the strongerthe organizations culture will be. When an organization has aset of core values, believes inthem, follows them and teaches their employees to learn and adhere to them, employees will work together in a cohesive/team effort and be proud of what they do. When a weak culture exists, there is no cohesiveness and there is no attempt by managers to control negative behavior and disregard to theorganizations values. The further apart the values are frombehavior the weaker the culture willbe.
Effective and efficient productivity and performance are the results of a positive organizationalculture. Resistance and unruly behavior that upsets the performance of the organization is negativeorganizational culture. (3) Learningthe history and background of the organization plays a bigpart in the culture within an organization. The Heroes, the ones that were instrumental to the company’s success and their contributions they made. Through stories, such astimes when the president spoke to the employees personally or when someone had to make a special trip to getparts for the company to keep running for the day.
Showing off the company’s slogan showing pride in safety, production or their visionstatement. The logo of an organization is a symbol that conveys their values,jackets, plaques, etc. awarded with the organizations logo attached areexamples of those values of the organization. Ceremonies are another way of learning the cultureof an organization. Certain types of gestures such as secret handshakes, oaths or awards dinnersshow the more personal, meaningful side of the organization. The way we hear things expressed i.e.
“this is how we do it here” areways of learning the organizations culture. 13. (a)Identify a recent workplace change. Relate this change to the Stages in theChange Process.
A recent workplace change was installing a new high-tech scanner system to grade lumber. When the lumber graders first heard the news about this new technology, their response was that it couldn’t do as good a job as the three graders that were on thegrade line (denial). After they knew that it was a for sure thing that the grading systemwould be installed, they became worried about whowould keep their grading job, theuncertainty of who would have to move to another area of the department with alower paying wage was on their minds.For a short while, this created a reluctance to work any harder than theyneeded to; just enough to do their job without getting into trouble (resistance). Once the scanner systemwas installed, (exploration)the company found a way to keep the graders in a rotation that no jobs would be lost, this successful change process showed thehuman relations side of the company. This outcome changed the behaviors of the graders and they wentabove and beyond to show that they could adapt to this system and make the quality of the lumber better thanthe old way. (commitment)This was an actual real event.
13. (b) What steps can you take when you findyou are resisting a workplace change? The steps I would take to beatresistance to change would be; stayingpositive, trying not to upset the trust that has been established with others. I can motivate and challenge myself to think outside the box, to findways to do things in a better, more efficient way.
I need to plan for the change, be prepared for the uncertainty, staying calm and to control my emotions.