Introduction”If you want to go fast, go alone. But if you want to go far, go together”.The advent of globalization has cleared one thumb rule and that is – isolation is no more a game changer. In the new course of action, it’s the sense of togetherness that takes forward your organization and its people. So why invest so much money and energy when things can be done in a better and efficient way? Together with people who are not part of your team but can lend you the support of the same kind.
While your reason could be any, as a technical support software company, you will reach a point where outsourcing remains the only way out.What is Outsourcing?Unlike other business strategies, it involves picking a third service provider who with their efficiency and specialized knowledge would help in achieving the desired goal. Outsourcing isn’t a new practice but it’s an answer to many of your problems.
Proved to be effective in the long-haul, outsourcing has come out as a tried and tested model for success in the business industry. And as Lee Kuan Yew once said “..If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of the business”, such services remain a serious option. It comes with a host of benefits and proves to be beneficial for both the organization and its members.The Pain Points and The FruitThe new age outsourcing is more about innovation and achieving “certain” capabilities rather than merely doing things cheaply. While there are some challenges while choosing the right organization, it remains a wise strategy to take things forward without any haste. Listed below are some of the pain points which your organization may come across while hiring third-party services.
Benefits Well, the answer ‘Why should you outsource?’ lies in the unlimited benefits it offers. No, it is not just the reduced costs but a dozen more benefits that attract companies towards countries like India, like a pool of talented skilled professionals, quick turnaround time, inclusive of better strategic planning, and ultimately more profits! Let’s focus on some of these factors in detail.Reduced Costs When hiring an employee, the cost of investment increases in the form of salary, food, transportation, health and wellness, and what not. Why shift the focus of your finances into maintaining all your employees when you can get a quarter of them outsourced? Cost remains one of the most influential factors when opting for outsourcing. Not only you get quality services at a much lower cost but the burden on infrastructure and resources gets less. Outsourcing your requirements to a reliable vendor can help you save on the mentioned extra capital.When it comes to technical support, India has $150 billion outsourcing industry.
With less stringent regulations, outsourcing the technical support to offshore countries is cheaper than maintaining one onshore. Shift your focus on the big areasIt’s not a feasible idea to immerse in the areas of less expertise when your aim is to get remarkable results. Even though it is great to keep improving while eyeing great results experimenting with other responsibilities can turn to be fatal to your business. Without running a content marketing department, your organization can direct the focus of work that really matters to your business. This way you can expand your business, increase the workflow and allow managers to finish projects faster. Another reason you should outsource is to free up time to concentrate on their core business.
By outsourcing non-core functionalities, you can free up time and capital to move your business better.Free up your internal resourcesEliminating the need to invest your members in some full-time recruitment and training, outsourcing has direct benefits to your employees as it can be used to off-load less important work or to handle peak loads. This leaves staff free to pursue new developmental opportunities. A lean/remote team with the best people to maintain delivery standards, even you don’t have to worry about the standards.Freeing up internal resources will not only help you streamline your focus and energy better but it could be put to effective use for other top priority objectives is one of the prime reasons why outsourcing gets into your good books.Not only has OpenSense Labs taken outsourcing requests, but we have also worked closely with our clients to help them determine what tools and methods they can implement to save time and boost efficiency.Increase your Client baseOther than saving you big bucks, outsourcing helps you get better returns.
It gives your agency operational expertise and world-class infrastructure. Getting their technical aptitude to grow your business, your vendor can provide their technical prowess which was otherwise inaccessible. This, in turn, helps you get better returns from your clients. After all who would not like to get good services? Only the experts who can handle your client’s needs as well as serve your own needs can help you achieve this dream of yours.Technology keeps changing and to keep up with current market standards you grow at the desired pace, you need new technology and latest resources. When you are outsourcing your support, it allows you to grow at the desired pace.
When the volume of projects swells, you can simply add to your monthly support package. And it is often easier to negotiate the terms with your service provider than with your employee. Growth is important to any company. What’s the point of getting stuck at one place when you are in the business to reach the top position? Pain PointsCommunication GapAsian countries and India, in particular, has emerged as a strong recourse when accessing outsourcing benefits. Although technological advancements have reached new heights, communication gap due to geographical remoteness remains one of the major challenges when outsourcing the services. Open communication and executive support are particularly important to a successful outsourcing process and whatever the final outcome of your agreement, managing change through clear communication is fundamental to the success of your program. Assessing the stakeholder requirements is the first part of this process, and having open channels of communication during any time of the process is crucial.
Everyone concerned should be involved and additional consideration should be for a workable Service Level Agreement, which is openly available, to all the staff involved.Relationship managementAccording to The Gartner Group, 25 percent of outsourcing contracts are renegotiated or canceled within three years and it can be blamed to the unpredictable turn of events and lack of attention to the crucial details in the contract. This brings to the fore the poor management of the ongoing business relationship. To improve the scenario, it is advised that senior management must remain involved in the execution of the agreement. Not only this, but senior management should meet at regular intervals to discuss the ongoing agreement. To improve the agreement and avoid relationship strains, regular meetings should be held at the operational level regularly to address the agreements, contract, pains and problems to identify and resolve any problems that have been experienced and come to a come conclusion as the solution of the problem. ConclusionNow you only need to set your goals without spending extra or the need to maintain a whole lot of people for 365 days.
These are just a few of the many major advantages of outsourcing your technical support. If you want to gain an expert support staff willing to work 24*7*365, drop a mail at [email protected]