2. Right to Choose:
This gives consumers the right to be assured of quality of goods and services at competitive prices.
If there is a monopoly, consumers should be assured of satisfactory quality at a fair price.
3. Right to Information:
It is the right to be informed about the quality of goods and services purchased.
A consumer should be informed of quality, quantity, potency, purity, standard and the price of goods. This protects the consumer against unfair trade practices. Under this right, the consumer should also ensure that he has received all the required information about the product and services before purchasing them.
This will protect the consumer from falling prey to wrong selling techniques.
4. Right to Redressal:
A consumer has the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers.
It also provides consumers the right to fair settlement of any grievances that they might have.
5. Right to Consumer Education:
It implies the right to gather knowledge and skill about being an informed consumer. Lack of knowledge often leads to exploitation of consumers. It is, therefore, important that consumers are informed and they exercise their rights to stay protected.
6. Right to Representation:
It is the right to be heard where the consumers’ interests are given their due consideration at the right forums. A consumer should be sufficiently represented at the right forums for consumer rights and welfare.